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Went on a Friday night around 930. The bar had people but wasn't crowed which was good along with the service. Order a beer with my food and everything came out perfect and hot. The only thing is the price has gone up a bit but nothing that'll stop you from going.
Ordered over the phone 2 weeks ago went home with dry cold wings. Today I decided to give them A second chance and sat at the bar. Walked in 3 ladies at the front booth and didn’t get a single look or hi. Didn’t acknowledge us so we walked to the self seating area at the bar. Chose a table literally 5 servers passed us and still not a single gesture. Finally the server came took our drink order and waited for 20 minutes. My husband and I had to walk out. Not only did we have a bad experience but there was at least 4-5 tables that needed to be cleaned up that we saw being there for 20 min after seating ourselves. Stay away!
We went on a Thursday and ordered to-go, none of the machines were working properly and we had to switch to a new one twice. The girl who helped us was nice and patient however we had to constantly repeat our order. They gave us a wait time of one hour and said they'd call us back. Over an hour later and no call so we called them and they told us our order had been ready for a while. We went and picked it up and had to wait in line behind people who were ordering because they had no organization. Add an extra ten minutes because of the machine screwing up with the people ordering. They flashed us the inside of the bags and we had to ask for the ranches we had bought and they had shoved us out . Fast forward a twenty minute drive home. They forgot the biggest piece wing set we bought, the food was cold and really poorly made. We called and the manager promised to bump us up to a bonus amount next time we went. However next time we went they could only offer a small amount not even what we'd originally paid for. Never again going here or to any bww again.
Good things: -Our server, Patrick, was so professional, polite, and seemed like a genuinely nice guy. -The blueberry mint lemonade is DELICIOUS; a really nice & unique drink. -Yummy mozzarella sticks in the sampler appetizer. -Yummy cheese on the loaded nachos in the sampler. -Only waited 10 minutes for a table (even though they said it would be 20-30 mins) on a Saturday night. Bad things: -Waited 10 minutes for our drinks. -Waited 25 minutes for our appetizer to come out. -Too. Many. TVs. They are ALL over the walls everywhere you look in all different sizes. Impossible to have a conversation with whoever you come with.
Been here a few times, the service is always fantastic and the food is wonderful. I love how they have a sauce for everyone, from those who can't stand heat to those who can't get enough and everyone in between. It's a great place for date night or to go with a couple friends. I highly recommend it!
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